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Whakatūpato: He nikotīni kei roto i tēnei mea, he matū tino whakawara

COVID-19 FAQ

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COVID-19 FAQ

Read below for our FAQs for more information.

1. Are Shosha stores still open?

Yes. All Shosha stores are open under normal opening hours.

2. Will I still be able to enter the store?

All SHOSHA stores around the country will remain operational as normal. However, PPE's and other safety protocols will be followed by our team for their own health and safety.

3. Is the testing machine available to use?

Testing of the flavours will be removed from all the SHOSHA stores until further notice.

4. Will there be contact tracing available?

Yes, all our stores will have a unique government QR code available at the front of the store. Please ensure to scan the code whenever you visit the store.

5. Can I still order online?

Absolutely, all online orders will be processed normally with high standards of hygiene and advanced sanitization procedures will be followed. Our team will work hard to ensure that your orders will be dispatched on time.

6. How long does shipping take?

All our parcels will have overnight shipping. Please do note that due to COVID-19, Courier Post will be practicing contactless delivery. Therefore please allow an extra 1-2 working days for your parcel to be delivered. For more information, please click here.

Please follow our Facebook page for more updates.

Should you have any concerns or have any further questions, please feel free to give our team a call on 0800 746 742 or email us at [email protected].

For COVID-19 prevention tips when vaping, click here.