COVID-19 FAQ

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COVID-19 FAQ

Read below for our FAQs for more information.

  1. Which Shosha stores will be open?
  2. All Shosha stores are open under normal business hours under the new traffic light system.

  3. Will I still be able to enter the store?
  4. Yes. Entry into all of our stores is allowed with PPE and safety protocols in place. We do not require vaccine pass to enter the shop however 1-metre distance applies.

    We encourage every customer to get vaccinated in order to stop the spread of virus.

  5. Are stores accepting warranty for my faulty product?
  6. All of our stores are accepting warranty.

  7. Will I have to do anything before visiting my local Shosha store?
  8. Please ensure to wear a mask and maintain social distancing of at least 1-metre. If you feel unwell, do not visit our store and order online.

  9. Will there be contact tracing available?
  10. Yes, all our stores that are open will have a unique government QR code available at the front of the store. Please ensure to scan the code whenever you visit the store.

  11. Can I still order online?
  12. Absolutely, all online orders will be processed normally. Please note your parcel may be delayed by NZPost due to COVID restrictions and increased in parcel volumes. For more information, please visit NZPost website.

  13. How long does shipping take?
  14. Currently, due to COVID restrictions and increased in parcel volumes with NZPost, your parcel may be delayed. For more information, please visit NZPost website.

  15. My order has been shipped. Can I change the delivery address for my order?
  16. To change your delivery address, please call NZPost on 0800 268 743. Alternatively, you can visit their website with your tracking number and change the delivery address online.

  17. My parcel has been marked as delivered but I have not received it.
  18. Please check around your property as the driver may have placed it out somewhere out of sight. If you are not able to find it, please get in touch with NZPost on 0800 268 743 to check with the courier driver. If an investigation is required, please email our team at [email protected].

  19. I missed my delivery, what happens now?
  20. NZPost will try to re-deliver your parcel again.

    Alternatively, you can also re-arrange delivery using your tracking number on NZPost’s website.

  21. Can I make changes to my order once it has been placed?
  22. During this time, we are unable to make changes to your order once it has been made. We do apologize for any inconvenience this may cause.

Please follow our Facebook page for more updates.

Should you have any concerns or have any further questions, please feel free to give our team a call on 0800 746 742 or email us at [email protected].

For COVID-19 prevention tips when vaping, click here.