Returns & Exchanges
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Return of goods
Please return goods of unacceptable quality to us and we shall either repair, replace the same, or refund the purchase price you paid.
If you are simply unhappy with a product then while we have no obligation to, we’ll do what we can do to alleviate the problem.
At Shosha, we understand that the process of returning an item is often an aggravating drawn-out enterprise. Uncooperative customer service and delays can may make you feel scammed. At Shosha stores we aim to do it better, with a great return policy that’s second to none in our field.
Although we prefer to receive our products, back in original packaging mint condition and clean, we understand this isn’t always realistically possible. Other than the exceptions noted below, we’ll gladly accept your return either way.
Also at Shosha we don’t charge any fees for ‘restocking’ or ‘administrative processing’ or any other excuse that can be dreamed up. We only ask that you:
- provide proof of purchase; and
- pay for the return shipment;
and we will handle the rest as quickly as we can; whether you want a replacement, new product or a refund of the purchase price.
Warranties only cover manufacturing faults and do not cover any physical damage that has occurred after leaving the shop. Please therefore check all purchases before leaving the shop.
- Consumable products
We don’t provide any replacement/refund rights or warranties* for consumable products if the packaging is broken, other than for damage in transit or as otherwise stated. So please choose carefully. Examples of consumable products include E-juice, cartomizers and atomizers, coils and 808D cartridges.
- Batteries (note: there are differences between them)
Different electronic gadgets use different types of batteries.
Different types of batteries have different life-spans and recharging cycles. None of them last a human “life-time”.
Different batteries have different prices.
Different batteries have different warranties, usually between one and three months. Please check the warranty at time of purchase.
- Misuse and mishandling
No replacements will be made or refunds given on any items for misuse or mishandling.* Note that battery buttons will break if pressed or twisted too hard.
- Chargers, Electronic Mods, Vaporizers & Scales
Like Batteries, Chargers, Electronic Mods, Vaporizers and Scales are not all created equal. Accordingly their prices and warranty periods differ. In any event none are for more than three months.* Please check the warranty period at time of purchase.
--Further notes regarding scales:
- most scales do not include calibration weights – please check carefully if you want to purchase scales with weights or purchase 100g or 200g calibration weights separately;
- not all scales come with batteries;
- scales cannot be exchanged after use due to a change of mind or the like, so please choose carefully;
- if there is a problem with scales please bring them to any shop for checking first as staff may be able to diagnose and fix straightforward problems;
- Atomizers, clearomizers & cartomizers
Atomizers, clearomizers and cartomizers are designed to be used and discarded after a limited number of uses.
Internal parts of re-useable atomizers will require replacement according to purchaser’s usage.
No warranty is given as to quantity of smoke or taste-amelioration in this type of products.
- Rebuildable Dripping Atomizers (RDA)
RDAs are sold with all parts required for assembly. RDAs should only be purchased by users with prior experience or skill in RDA assembly. Please choose carefully as no replacements will be made or refunds given.*
Vaporizers must be cleaned after every use, failing which they may become blocked. No warranty is given with respect to tobacco staining, as it is an unavoidable consequence of the products’ use.
Vaporizers are sold for tobacco use only. Different vaporizers produce different amounts of smoke and flavour so choose carefully before purchasing as warranties do not cover changes of mind or for smoke or taste amelioration.
Grinders are sold for grinding tobacco only (unless specified otherwise). There is no warranty for damage caused by use of grinders for any other material or otherwise than in accordance with instructions. Most grinders must be turned clockwise. Handles will break easily if turned anti-clockwise (or contrary to instructions for the type of grinder) in which case no warranty is available for operator error.
There is no warranty for glass items (such as shisha glass vases and bowls or parts) broken, chipped or scratched after leaving the store so please check the items carefully with staff before leaving the store.
* Consumer Guarantees excepted.
Note these warranties (and exceptions) are valid only at the time of purchase. Warranties are subject to change (re-printed warranty cards and/or as changed on our web-site) so please check warranties at time of each purchase for any changes.