Delivery Information
Where are my orders shipped from?
All orders are shipped from New Zealand. Most orders are dispatched from our Auckland warehouse. If an item is not available in our warehouse, your order may be shipped from one of our stores.
How long does shipping take?
Standard New Zealand delivery estimates:
- Non-rural addresses: 1–2 working days after dispatch.
- Rural addresses: 2–4 working days after dispatch.
These estimates do not include order processing time. Standard New Zealand parcels are sent using an overnight-targeted service, but overnight delivery is not guaranteed.
Australian delivery: Please see the Australia shipping section of our Terms and Conditions for delivery estimates and shipping charges.
For priority delivery options, please see the Same Day Delivery section below.
Do you ship to other countries?
This New Zealand online store currently offers shipping to New Zealand and Australia only.
Are all parcels tracked?
Yes. All parcels are tracked. Please keep your tracking number private to help prevent unauthorised changes to your delivery.
What courier provider do you use to ship my parcel?
We use NZ Post for parcels shipped to New Zealand addresses and DHL for parcels shipped to Australian addresses.
Are priority delivery services available on weekends?
No. Our priority delivery services are not available on Saturdays, Sundays or public holidays.
Do you offer Same Day Delivery?
Yes. Same Day Delivery is available for eligible addresses in Auckland and Hamilton on weekdays, excluding public holidays, subject to warehouse stock availability and order cut-off times.
To choose a priority delivery service:
- On the product page, select Priority Delivery under Delivery Options, then add the item to your cart.
- At checkout, enter your delivery address and select the correct address from the address suggestions.
- Under Shipping method, select your preferred available service. Depending on your address and order eligibility, options may include Same Day Delivery, Tomorrow Night Delivery or 4 Hours Delivery (Auckland only).
- Check that your chosen priority service is selected and review the delivery charge before completing payment.
Available services and delivery charges are shown at checkout. If your preferred option does not appear, please check the eligibility requirements or contact our support team before placing your order.
For delivery areas, cut-off times, delivery windows and full conditions, please see our Priority Delivery guide.
Why do you ship from your stores?
To give you access to a wider range of products, we may ship your order from a store when an item is not available in our warehouse. For more information, please see our Shipping and Online Order FAQ.
Do I have to show my ID to receive my parcel?
Our New Zealand parcels are sent with an Age Restricted label. NZ Post drivers may need to verify your age upon delivery. If you collect your parcel from a depot, you must bring valid ID.
